FAQs
How long will it take for my order to ship, and when will I receive it?
Orders typically ship within 1-2 business days, depending on the brand and product availability. In some cases, orders may ship the same day. Delivery usually takes 4-7 business days, though any extended shipping times will be clearly stated on the product page. At Luxe Living, we prioritize fast processing and shipping, ensuring you receive your order as quickly as possible.
Which payment methods do you accept?
We accept the following payment options:
- Credit/Debit Cards (Visa, Mastercard, American Express, Discover)
- Apple Pay and Google Pay
What is your return policy?
We offer a 30-Day Money-Back Guarantee on all items. For detailed information, please refer to our 30-Day Return Policy located at the bottom of the page.
What is your cancellation policy?
Orders can be canceled for a full refund before they ship. If you wish to cancel, please contact us immediately at support@theluxelivingco.com. Once an order has shipped, it will fall under our 30-Day Return Policy.
What should I do if my product arrives damaged?
We recommend inspecting your item(s) upon delivery. If there is visible damage to the box or item, please note it on the delivery receipt. If you’re unable to inspect the item at delivery but suspect damage, write “suspect damage” on the receipt. Should your product arrive damaged, send photos to support@theluxelivingco.com, and we’ll promptly arrange for a replacement or compensation.
How do I place an order?
You can place an order directly on our website by selecting “Add to Cart” on your desired product and completing the checkout process. Provide your shipping and billing information, and your order will begin processing immediately. Prefer to order by phone? Call us at 727-293-4076, and we’ll be happy to assist.
How will I know when my order ships?
Once your order is processed, you’ll receive an email confirmation with the details, including a tracking number once the shipment leaves our warehouse. If an item is out of stock, you’ll be notified by email or phone within one business day.
Will I receive an order confirmation via email?
Yes, you’ll receive an order confirmation email for every purchase. Be sure to double-check your email address during checkout to ensure you receive your confirmation. We recommend saving this email for your records.
Can I change my order?
Yes, you can modify your order before it ships. Simply email us at support@theluxelivingco.com, and we’ll assist with the change. Any price difference will be credited or invoiced accordingly. If you need immediate assistance, contact us by email or phone at 727-293-4076.